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خلاصہ
Attitudes more than Aptitude determines our Altitude.
Seasoned and results-driven Management professional with over 16 years’ experience in managing all core and support functions including Sales, Collection & Recovery, Operations, Customer Services, Human Resources, Admin, Safety & Security and IT, etc, with full P&L responsibility. Highly adaptable to various management scenarios and comfortable working with people of all levels and having an excellent approach towards business enhancement, solving problems and with an ability to manage performance and motivate staff on a team and individual level.
Specialties are High-Impact presentations/ Team Building and Leadership/ Brand Awareness Implementations, Strategic Partnership-Alliances/ Budget Preparation, Forecasting and Management/ Clientele Need Fulfilment Customization/ Integrated Sales and Marketing Plans/ Product Line development/ Corporate Level Relationships and Key Account Handling.
پراجیکٹس
تجربہ
Business Development Head/ DGM Marketing
Business Development responsibility of the Group Nationwide - and Central Asian Republics.
Marketing - Operations & Brand Management.
Product Development & Launch.
Area Business Head
Achieving General Management Excellence through 500 + team members.
Developing/Implementing Annual Business/Action Plans (ABP) for Operations, Sales (Corporate and Consumer).
Motivating and supporting sales recovery teams to achieve their targets.
Conducting market research for competitors analysis and strategize accordingly.
Fiscal Budgeting & Forecasting.
Monitoring of CAPEX OPEX KPIs, Service Quality Target Image Building.
Controlling and maintaining operational KPIs for smooth functioning of area.
Planning and organizing operational projects to ensure successful execution.
Ensuring excellent customer services.
W & D and Inventory Management.
Ensuring Safety, Security audit compliance.
Developing and managing Human Resources.
Motivating and supporting Sales & Recovery teams to achieve their targets
Coordinating with all related departments within area and HO.
AREA SALES MANAGER
Leading overall Sales, Collection, Recovery & Marketing activities of the Area while maintaining strong customer relationship (500+ corporate clientele, public, private & NGOs)
Managing revenues and collections of mega projects such as bi-annual Bank SOA Print and Distribution, involving 1 million plus transactions (Bi-annually) with an overall portfolio of 4.0 million
Preparing annual revenue budget through processing past revenue, base data and market trends on annual, quarterly and monthly basis
Analyzing revenue forecast through cost-benefit and cost-profit analysis, per transaction basis to calculate profitability and achieving economy of scales
Organizing, directing, controlling and evaluating the activities of Sales, Credit Management and Marketing Department.
Conducting market research studies and analyzing findings, assisting in product development, and directing and evaluating the marketing strategies
Interacting with Corporate Clients, ensuring to strengthening clientele relationship and subsequent retention
Making quick & prompt decisions under pressured time stipulated conditions & with suggestions to country heads
Coordinating responsibilities of all departmental issues including administrative issues
Resolving and facilitating operational issues through efficient and effective management and after sales services
Administrative handling of official events, presentations: verbal and through MS Power Point
TERRITORY SALES MANAGER
• Building the business within the territory using a variety of sales and marketing techniques and strategies
• Putting together a list of target companies within the assigned territory, targeting potential customers and assessing opportunities for sales
• Analyzing competitor activities in the region and assessing opportunities for business development
• Working to revenue targets and KPI’s and assessing sales performance in accordance to them
• Putting together sales strategies to target large accounts
• Keeping up to date with industry news to identify opportunities for new business
• Conduct training in sales techniques and company product attributes
• Train sales staff, implement sales incentive programs and goals to increase employee performance
• Plan and implement sales programs for one or more of the company's product line
• Meet with customers to address concerns and provide solutions
ASSISTANT OPERATIONS MANAGER
• Managing efficient processing and delivery of shipments (Inbound / Outbound)
• Ensuring efficient bifurcation of deliverable and non-deliverable shipments for operations in order to re-attempt shipments and for Pending Desk to take corrective measures
• Ensuring compliance with the Area’s Operational Plan, routes and movement
• Maintaining adequate security of the Operation room and all places where material is being handled
• Confirming availability of adequate and road worthy transport for Operational activities and that all instructions pertaining to the movement of vehicles is followed by all the stakeholders
• Ensures safe and secure custody of CODs
• Closely coordinating with NOCR, FMCR and Regional teams for improvements in Express movements
• Working in coordination with the Customer Services department for handling of queries and complaints
• Interacting with the Sales team to provide customized Operational solutions to customer needs
• Ensuring adequate staff levels so that service quality and cost optimization can be maintained
